Delivery and shipping modalities

As soon as your order has been packed from our employee in our shipping center , it can no longer be cancelled or in any other form changed (this refers to  delivery address, amount ordered, articles selcted).

Please make sure you will be available to receivce your delivery on the date of delivery , which is given in the email we sent you or you can give the delivery service provider a deposit authorization to leave your shipment at a place of your choosing or a neighbor of your choice

You are responsible for the correct information of the delivery location. Neither we as the shipper nor the delivery service provider can be held responsible for an incorrect deposit authorization. Furthermore, it must be guaranteed that the deposit location is easily accessible so that the delivery driver does not need any assistance in accessing the storage location. For the safekeeping following the delivery after the package has been placed in the storage location, neither the shipper (K&K Petfood GmbH) nor the freight carrier (DHL, DPD or UPS) are responsible. As long as the local conditions allow it, the carriers can leave or deposit packages at their own discretion.

Should your package not be personally accepted nor one of the above mentioned agreements met with the service provider, then your package will be brought to the nearest post office or a package shop. If you chose DPD or UPS as your service provider, under some circumstances the driver may make a new delivery attempt the next day. You are responsible for picking up your delivery on the next business day or respectively to recive it. The pick up is only possible with the notification card or a form of legal identification.

Attention: Refusal of accepting your shipment results in a total loss. You are not automatically exempt from payment.

Delivery Conditions for Frozen Goods
Our frozen BARF- and frozen food products are delivered in a stryofoam box, which is inside a corregated cardboard box. Therefore we ensure the cold chain is kept for at least 72 hours. Should it happen that the goods arrive slightly thawed or defrosted, this basically does not pose a loss in quality nor is it a reason for a complaint. The goods can be refrozen or fed to your quadruped. Should you prefer to prevent this from happening, we suggest you select to have your order sent by express delivery.

Shipping costs
The shipping costs depend on the desired carrier, the shipping method (standard or express) and the weight of the shipment. The costs also depend on whether the shipment is made within Germany or in other European countries. Please refer to the respective tables for details on this and further details of shipping - please click on the desired country.

>>> Shipping within Germany
>>> Shipping to Austria
>>> Shipping to Hungary
>>> Shipping to Spain

Shipping methods
Our partner companies UPS and DPD conscientiously ensure with their competent team that our packages arrive safely and intact at your home. The delivery time usually amounts to 1 - 4 working days, depending on whether you have selected standard or express delivery. Please keep in mind: The shipment of your goods may be delayed by a few days, if between the order and the delivery are Sundays, holidays or our company holidays.

Standard shipping

For standard delivery via DHL, the goods leave our house on Mondays to Wednesdays. Ordered goods are usually shipped after receipt of payment until 7 a.m. on the same day. For standard delivery via DPD, the goods leave our house on Mondays to Wednesdays. Ordered goods are usually shipped after receipt of payment until 9 a.m. on the same day.

Express shipping
Regardless of the chosen carrier, with express shipping goods will be dispatched Mondays to Thursdays. Ordered goods are usually sent on the same day, after receipt of payment until 9:00 a.m. Please keep in mind that for express shipping it is not possible to grant a signature release authorisation, personal acceptance must be guaranteed.

Packstation
In the case of delivery to a DHL packstation, we do not assume any warranty for the delivery. Please note that only parcels up to 12 kg or a maximum size of 60 cm x 35 cm x 35 cm can be stored in the packing stations. It is at the discretion of the deliverer to redirect parcels that are too large or too heavy to a parcel shop or to return them in rare cases.

Guarantee of the cold chain

We guarantee a completely functioning cold chain, if the order quantity optimally fits to our packaging units. Our frozen food is shipped in a polystyrene box with outer carton, which is designed for either 5 kg, 12 kg or 26 kg frozen goods. For cartons up to 12 kg, the cold chain is guaranteed for a product weight of 7 kg or more, for cartons of up to 26 kg for a product weight of 20 kg or more. As a general rule applies: the more frozen products are packaged in polystyrene boxes, the easier it will be to achieve an optimal cooling.

Shipping to Germany

Shipping days:
DHL and DPD standard: shipping from Monday to Wednesday.
UPS Express: Shipping from Monday to Thursday.

Free shipping from an order of 25 kg
With an order quantity of at least 25 kg we will ship your goods free of charge within Germany.
This applies to standard shipping via DHL or DPD

For orders under 25 kg via standard shipping with DHL or DPD shipping costs in the amount of 3,90 € arise.
An express delivery with UPS Express is possible for 8,90 €.

Overview shipping conditions

Weight of goods DHL und DPD Standard
  1 - 4 working days
Under 25 kg 3,90 €
From 25 kg Free delivery
Weight of goods UPS EXPRESS Saver
  1 Werktag
Under 25 kg 8,90 €
From 25 kg 5,00 €
From 50 kg 10,00 €
From 75 kg 15,00 €
From 100 kg 20,00 €
From 125 kg 25,00 €
From 150 kg 30,00 €
From 175 kg 35,00 €
From 200 kg 40,00 €
From 225 kg 45,00 €
From 250 kg 50,00 €
From 275 kg 55,00 €
From 300 kg 60,00 €
From 325 kg 65,00 €
From 350 kg 70,00 €
From 375 kg 75,00 €
From 400 kg 80,00 €
From 425 kg 85,00 €
From 450 kg 90,00 €

Shipping to Austria

Shipping days:
DHL (International): Shipping on Monday and Tuesday.
DPD Standard : Shipping only on Mondays.
DPD Express (Garantiepaket): Shipping Monday to Wednesday.

Shipping and packaging costs:
Per 26 kg weight of goods there are different shipping costs, depending on the chosen shipping method, also there are packaging costs in the amount of 1,00 €.
For orders with frozen and chilled articles as well as with BAF to GO products additional costs in the amount of 3,00 € are charged.

These are marked by the red price in the following table.

Weight of goods DHL (International)
  1–4 working days
per 26 kg 13,00 €
+ 1,00 € (Cardboard - transport packaging)
+ 3,00 € (EPS- polystyrene box)
Weight of goods DPD Standard
  1–2 working day
per 26 kg 13,00 €
+ 1,00 € (Cardboard - transport packaging)
+ 3,00 € (EPS- polystyrene box)
Weight of goods DPD Express (Garantiepaket)
  1 working days
per 26 kg 14,30 €
+ 1,00 € (Cardboard - transport packaging)
+ 3,00 € (EPS- polystyrene box)

Shipping to Hungary

Shipping day:
DHL Standard: Shipping on Mondays.
UPS Transborder Standard: Shipping on Mondays. 

Shipping and packaging costs:
Per 26 kg weight of goods there are different shipping costs, depending on the chosen shipping method, also there are packaging costs in the amount of 1,00 €.
For orders with frozen and chilled articles as well as with BAF to GO products additional costs in the amount of 3,00 € are charged.

These are marked by the red price in the following table.

Weight of goods DHL Standard
  1–4 working days
per 26 kg 21,00 €
+ 1,00 € (Cardboard - transport packaging)
+ 3,00 € (EPS- polystyrene box)
Weight of goods UPS Standard (Transborder)
  1–4 working day
per 26 kg 24,00 €
+ 1,00 € (Cardboard - transport packaging)
+ 3,00 € (EPS- polystyrene box)

Shipping to Spain

Shipping day:
UPS Transborder Standard: Shipping on Monday and Tuesday.
DPD (Standard): Shipping on Mondays.

The receipt of payment for orders has to be made until Wednesday, 9 a.m., so that the goods can leave our house on the following Monday.

Shipping and packaging costs:
Per 26 kg weight of goods there are different shipping costs, depending on the chosen shipping method, also there are packaging costs in the amount of 1,00 €.
For orders with frozen and chilled articles as well as with BAF to GO products additional costs in the amount of 3,00 € are charged.

These are marked by the red price in the following table.

Weight of goods UPS Standard (Transborder)
  1–2 working day
per 26 kg 21,00 €
+ 1,00 € (Cardboard - transport packaging)
+ 3,00 € (EPS- polystyrene box)
Weight of goods DPD Standard
  1–4 working days
per 26 kg 21,40 €
+ 1,00 € (Cardboard - transport packaging)
+ 3,00 € (EPS- polystyrene box)



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